Case Study: Providence Place achieves higher occupancy and increased sales with Yardi Senior CRM

Providence Place - Customer Case Study

Providence Place Senior Living is a family‑owned operator founded in 1998 that manages five senior living communities (601 units). Facing the need to better manage and measure leads and to streamline marketing and sales operations, the company sought a centralized, integrated platform to improve visibility and performance across its communities.

Providence Place implemented Yardi Senior CRM as part of the Yardi Senior Living Suite (integrated with Yardi Voyager and other Yardi products), leveraging mobile‑friendly tools, customized dashboards, reminders and comprehensive reporting. The solution drove faster lead conversion, higher tour‑to‑close ratios, improved resident retention and occupancy gains at all five communities, delivering rapid implementation and measurable sales growth.

Providence Place

Gino Gentile

VP of Sales and Customer Service