Case Study: Pinnacle Property Management Services achieves 100% complete applications and twice-as-fast processing with Yardi’s RENTCafé Affordable Housing

Pinnacle Property Management Services - Customer Case Study

Pinnacle Property Management Services is a national third‑party real estate manager with more than 165,000 residential units (including 46,715 affordable housing units) across 30 states. Because many properties require strict federal, state and local subsidy compliance, Pinnacle struggled with paper‑based, time‑consuming application and certification processes that often produced incomplete files and heavy workloads for leasing staff.

Pinnacle implemented RENTCafé Affordable Housing to move applications and certifications online, automate program rules and require complete submissions. The result: 100% of applications arrive complete and ready for review, on‑site staff process applications twice as fast, compliance with LIHTC and HUD requirements is streamlined, and leasing teams have more time to serve residents.

Pinnacle Property Management Services

Nick Strzelec

Property Technical Analyst