Case Study: PacTrust achieves greater staff efficiency and tenant convenience with Yardi Voyager Commercial and CommercialCafe

PacTrust - Customer Case Study

PacTrust, a long-time commercial real estate owner and manager, needed a better way to handle financial and operational data across a diversified portfolio of office, industrial, retail, flex, and land assets. Using Yardi’s Voyager Commercial platform, the company wanted to reduce the inefficiency of searching through separate databases and improve back-office operations while keeping tenant service high.

Yardi implemented a single connected platform and added CommercialCafe for tenant statements, payments, and maintenance requests. According to PacTrust, Voyager made back-office operations much more efficient, while CommercialCafe saved time and money by reducing mailed statements and speeding up payments; it also automatically logged work orders for greater convenience. PacTrust said the solution helped it manage a growing portfolio with stable staff levels and stronger tenant service.

PacTrust

John Hart

Chief Financial Officer