Case Study: Moss & Company achieves reduced property losses and automated renters-insurance compliance with Yardi's ResidentShield Protection Plan

Moss & Company - Customer Case Study

Moss & Company, founded in 1960 and based in Southern California, is a full-service property manager overseeing a large portfolio (about 11,000 multifamily units and 2 million commercial square feet). To protect owner assets and minimize portfolio risk, the firm needed a mandatory renters insurance program that was simple for residents to enroll in and easy for staff to administer.

They implemented the ResidentShield Protection Plan — a required renters insurance solution integrated with Yardi Voyager and RENTCafé that includes online enrollment, compliance monitoring, marketing and training materials, automated default enrollment for uninsured renters, and customer support. The program automated billing and ledger updates, covered resident-caused losses (including a $70,000 fire claim), reduced property-loss exposure, and delivered smoother implementation and greater peace of mind for owners, managers and residents.

Moss & Company

Brandon Gray

Financial Analyst