Case Study: Marion Housing Authority achieves 3x faster PHA workflows with Yardi Voyager PHA (Yardi)

Marion Housing Authority - Customer Case Study

Marion Housing Authority, which serves Marion, Indiana and manages hundreds of public housing units and vouchers, faced a major operational setback after switching away from Yardi Voyager PHA in 2015 to cut costs. The alternative system caused significant inefficiencies—especially in financial management and reporting—forcing duplicate accounting entries, per-property payment limitations, and slow, non‑real‑time reports, so MHA returned to Yardi a year later.

By reinstating Yardi Voyager PHA (with additional Yardi modules), MHA consolidated compliance, accounting, and property management into one system, simplifying its chart of accounts and automating routine tasks. The switch made core PHA workflows at least three times faster, improved real‑time reporting and HUD FDS grouping, and increased staff productivity and customer service.

Marion Housing Authority

Steven Sapp

Chief Executive Officer