Case Study: MacKenzie Management Co. achieves online tenant convenience and streamlined maintenance with Yardi's COMMERCIALCafé

MacKenzie Management Co. - Customer Case Study

MacKenzie Management Company, the commercial property management arm of MacKenzie Ventures in Lutherville, MD, oversees a 6.75 million sq ft portfolio and has been a Yardi client since 2008. Facing growing tenant expectations for digital self-service—two clients even made online interaction a prerequisite—MacKenzie needed secure online options for payments, documentation and maintenance requests.

They implemented Yardi’s COMMERCIALCafé (alongside Voyager Commercial, Smart Energy Suite and Yardi Maintenance) to increase online property visibility and offer dynamic property sites, online credit card/ACH payments, and mobile work-order handling. The solution met client requirements, improved tenant convenience and retention, reduced staff processing, and enabled automated maintenance notifications and status reporting for engineers, property managers and executives.

MacKenzie Management Co.

Sue Fortman

Chief Financial Officer