Case Study: Legacy Partners eliminates missed leasing and maintenance calls with Yardi RentCafe Connect

Legacy Partners answers 300 calls in one month with Yardi

Legacy Partners, a multifamily real estate firm, faced a challenge in ensuring all prospect and resident calls were answered due to busy properties and small onsite teams. They needed a flexible, per-property call center solution from vendor Yardi to meet high customer service expectations without overburdening staff.

Yardi implemented its RentCafe Connect solution, a digital call automation service with live agents. The results were significant, with the service answering 300 calls in one month, leading to 96 guest cards and 42 work orders. At one property, calls handled by Yardi's service resulted in three leases and six applications, saving the onsite team time and generating ready-to-convert leads.

Legacy Partners