Case Study: Housing Authority of San Luis Obispo streamlines housing applications with Yardi RentCafe PHA

Housing Authority of San Luis Obispo reduces waitlist processing by 10-15 clicks per household with Yardi

The Housing Authority of San Luis Obispo (HASLO) faced the challenge of eliminating daunting paperwork and inefficient processes for managing public housing applications and waitlists. To meet compliance mandates and reduce manual data handling, they sought a digital solution from vendor Yardi.

Yardi implemented its RentCafe PHA platform, featuring the Save My Spot waitlist tool, and later upgraded the authority to Yardi Voyager PHA. The solution automated application error-checking and streamlined record management, cutting 10-15 clicks per household for some processes. This digital transformation allowed HASLO to update its waitlist every six months and significantly accelerated placements, with one family moving into a unit just a week or two after applying online.

Housing Authority of San Luis Obispo