Case Study: Housing Authority of San Luis Obispo reduces paperwork and speeds applications with Yardi's RENTCafé PHA

Housing Authority of San Luis Obispo - Customer Case Study

The Housing Authority of San Luis Obispo (HASLO) manages public and affordable housing across San Luis Obispo County, overseeing 168 public housing units, 2,100 Housing Choice Vouchers and 500 affordable units. HASLO struggled with the heavy administrative burden of collecting and storing extensive paper documentation required for subsidized housing and needed a digital solution to stay compliant and streamline processes.

By implementing RENTCafé PHA (alongside Yardi Voyager PHA and other Yardi tools), HASLO moved applications online, enabling applicants to upload complete files and triggering automated error checks that reduced missing information. The change cut paperwork, sped up processing—allowing some families to move in within weeks—freed staff for higher‑value services, and improved reporting and subsidy documentation with an upgraded Voyager system.

Housing Authority of San Luis Obispo

Elaine Archer

Director of Housing Management