Case Study: Biltmore Farms achieves faster maintenance and clearer CAM insights with Yardi

Develops commercial, multifamily and hospitality properties in North Carolina

Biltmore Farms, LLC, a North Carolina-based developer of commercial, multifamily, and hospitality properties, needed to make maintenance operations more efficient and improve visibility into common area maintenance (CAM) charges. Using Yardi’s Facility Manager and CommercialCafe, the company wanted better work order handling and clearer communication with tenants and residents.

Yardi implemented Facility Manager with CommercialCafe integration to automate work order prioritization, let nearby technicians accept jobs quickly, and share status updates in real time. The solution eliminated manual data entry errors and cut the tenant/resident chargeback process by several hours per week, while also making CAM charges easier for tenants to understand.

Biltmore Farms

Anthony Sutton

Director of Information Systems