Case Study: Metropolitan Transportation Authority achieves reduced leasing cycle times and full pipeline visibility with Yardi Retail Manager (Yardi)

Metropolitan Transportation Authority - Customer Case Study

The Metropolitan Transportation Authority (MTA) is North America’s largest transportation network, managing over 14,000 properties and more than 12,000 retail tenants across a 5,000-square-mile service area. The agency faced a paper‑intensive leasing process that required 28–30 review and approval steps, with large volumes of documents printed and stored.

Implementing Yardi Retail Manager—integrated with the MTA’s existing Yardi Voyager platform—automated leasing metrics, visual floor‑plan graphics and deal workflows, and enabled electronic document transmission. The solution cut five to seven steps from the approval process, reduced leasing cycle times, streamlined communication, provided full deal‑pipeline visibility and moved the MTA closer to a paperless operation.

Metropolitan Transportation Authority

Yonah Bergstrom

Associate Director