Case Study: Westminster Village achieves streamlined operations and improved resident satisfaction with Yardi Senior Living Suite

Westminster Village - Customer Case Study

Westminster Village is a non-profit Life Plan community in Scottsdale, Arizona, founded in 1988 to support dignified independent living and lifelong care for older adults. Before partnering with Yardi, the community relied on siloed systems and manual processes that wasted staff time, introduced errors, and limited their ability to streamline workflows and improve resident experience.

Implementing the Yardi Senior Living Suite — including integrated CRM, Voyager, EHR, RentCafe portals and payment processing — unified data across operations and eliminated duplicate entry. The result: real-time information access, automated sales and care workflows, faster home health billing, convenient online payments and stronger resident communication, driving efficiency for staff and higher satisfaction among residents and families.

Westminster Village

Dan Poteet

Chief Information Officer