Case Study: Hospitality at Work achieves paperless operations and real-time portfolio transparency with Yardi Elevate (Yardi)

Hospitality at Work - Customer Case Study

Hospitality at Work, a subsidiary of Lowe managing 8,000,000 square feet of commercial property and a Yardi client since 2017, provides property management and maintenance across office, retail, industrial, medical and mixed-use assets. Rapid growth exposed operational pain points: fragmented software and paper-based processes left the company without a single source of truth, slowing workflows and preventing end-to-end automation.

Implementing Yardi Elevate (including Yardi Facility Manager) and Yardi Voyager centralized operational data, eliminated paper handoffs, and mobilized field teams with automated workflows and real-time portfolio analytics. The result was faster, more accurate processes with reduced manual entry, improved transparency and cost control, and better tenant service—work orders close faster with automatic notifications, boosting tenant satisfaction and retention.

Hospitality at Work

T.J. Tarbell

Senior Vice President