Yardi
181 Case Studies
Case Study: Hospitality at Work boosts staff efficiency and tenant satisfaction with Yardi Facility Manager and CommercialCafe
A Yardi Case Study
Hospitality at Work - Customer Case Study
Hospitality at Work, a subsidiary of Lowe that manages office-focused commercial properties (6.8M sq ft portfolio), faced inefficient, paper-based maintenance and fragmented facility data that slowed staff, limited transparency, and left tenants without online self-service for maintenance requests, account access, or rent payments.
By implementing Yardi Facility Manager and CommercialCafe, the company centralized maintenance information, automated work orders, eliminated paperwork, and launched a tenant portal for requests, payments and communications. The result: faster, more transparent maintenance, higher tenant satisfaction and retention, measurable operational insights and streamlined roll-ups — and business growth: Hospitality at Work has doubled in size and headcount since adopting Yardi in 2017.
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Hospitality at Work
T.J. Tarbell
Senior Vice President