Case Study: Lakeland Housing Authority cuts overhead and speeds applications with Yardi's RentCafe PHA

Lakeland Housing Authority - Customer Case Study

The Lakeland Housing Authority (LHA) provides affordable housing and support services in Lakeland and Polk County, managing 1,525 Housing Choice Voucher units and 177 public housing units. Facing crippling budget cuts and outdated, paper-based processes, LHA needed to reduce operating costs, streamline applicant interactions, and adapt to subsidy conversions like RAD while maintaining fair, consistent procedures.

By implementing RentCafe PHA and other Yardi solutions, LHA moved to paperless online applications and a resident portal that lets applicants apply and update status remotely, residents pay rent and submit maintenance requests, and landlords manage units and compliance. The change cut printing, postage and staff time, reduced exposure to fair-housing claims, and delivered faster processing and a smoother resident experience—allowing LHA to “do much more with less overhead.”

Lakeland Housing Authority

Carlos Pizarro

Vice President of Housing