Case Study: Nevada HAND achieves faster move-ins and reduced paperwork with Yardi RentCafe Senior Living & Senior CRM

Nevada HAND - Customer Case Study

Nevada HAND, a Las Vegas–based 501(c)(3) nonprofit and the state’s largest nonprofit housing developer, operates dozens of senior and affordable housing communities serving thousands of residents. The organization struggled with slow, paper-heavy lead-to-lease processes—manual data entry, application and payment processing—and needed a convenient way for out-of-state family members to pay rent and communicate with staff.

Implementing RentCafe Senior Living and Yardi Senior CRM (integrated with Yardi Voyager and used on tablets) centralized marketing, leasing, family portals, online payments and maintenance requests. The result: a shorter sales funnel and faster move-ins, significant reductions in paperwork and bank trips, daily automated rent posting, fewer phone calls, and hours of staff time saved—helping Nevada HAND place residents more quickly and run operations more efficiently.

Nevada HAND

Robert Colbert

Vice President Senior Living