Case Study: Towne Properties reduces application fraud and saves $500K with Yardi's ID Verify & Income Verification

Towne Properties - Customer Case Study

Towne Properties, a Cincinnati-based full-service property manager founded in 1961, oversees more than 15,000 multifamily units across four states. As fraudulent applications—fake pay stubs and purchased fraud packages—became more common, manual verification grew time-consuming and ineffective, creating revenue and operational risks the company needed to address.

By deploying Yardi’s ScreeningWorks Pro with ID Verify and Income Verification, Towne automated identity and income authentication using AI, eliminating manual checks and freeing leasing staff for higher-value work. Running ~13,000 applications through the system, Towne flagged 400 fraud cases (about $500K in avoided lost rent), saved an estimated 1–3 hours per application, and achieved at least $200K in payroll savings, while improving overall fraud detection and operational efficiency.

Towne Properties

Leslie Henry

SVP of Strategic Solutions and Development