Case Study: Credit Card Processing and Issuing Company achieves faster root cause analysis and stronger accountability with XYPRO Technology's XYGATE Access Control

XYGATE Access Control Quickly Identifies Root Cause of System Outage

Credit Card Processing and Issuing Company, a U.S.-based payments processor and issuer serving financial institutions, businesses, and consumers in more than 80 countries, was struggling with an inefficient manual process for managing privileged account IDs. The lack of visibility into shared privileged credentials made it difficult to track who executed which commands, creating accountability and operational risks. XYPRO Technology’s XYGATE Access Control (XAC) was used to address the need for better access control and auditability.

With XYPRO Technology’s XYGATE Access Control, the company gained streamlined privileged access management, role-based controls, and keystroke logging for individual accountability. During a major system upgrade incident in early 2018, XAC keystroke logs helped identify a mistaken command as the root cause, saving countless hours of investigation and enabling the company to quickly inform customers and improve employee training.