Case Study: Regional Utilities Provider cuts content update time by 75% and boosts accuracy & consistency with Xyleme

Utilities Provider Streamlines Content Management to Improve Efficiency, Accuracy & Consistency

A regional utilities provider — 8,000 employees serving 4 million customers across seven states — struggled with decentralized content: more than 4,000 documents stored in different formats and locations made finding, updating and reusing materials slow, inconsistent and risky for a highly regulated organization.

By centralizing content in Xyleme, adopting structured authoring, a single-source content model and a universal taxonomy, the company standardized creation, tagging and publishing. The result: updates that once took days now take hours (a 75% reduction in maintenance time), improved accuracy and consistency, easier search and reuse, and simplified OSHA compliance through robust usage and version reporting.