Case Study: Wiener Städtische Versicherung enhances digital health access with XUND

Wiener Städtische Versicherung - Customer Case Study

Wiener Städtische Versicherung, one of Austria's leading insurance companies, sought to provide its customers with a trustworthy digital health service and a reliable alternative to searching for symptoms online. To achieve this, they partnered with vendor XUND to integrate its medically certified Patient Interaction Suite via a Medical API.

XUND implemented its solution as a web app, offering users an anonymous symptom and illness check. This integration allowed Wiener Städtische Versicherung to significantly extend its customer journey, creating a new digital touchpoint for both existing and potential customers. The solution assists in preventive health measures, provides a high-quality customer experience, and serves as an early engagement tool to attract new clients.

Wiener Städtische Versicherung

Sonja Steßl

Deputy General Manager & Board Member