Case Study: Zurich Insurance accelerates ServiceNow by 5X with xtype

Zurich Insurance accelerates ServiceNow 5x with xtype and cuts cloning time by 75%

Zurich Insurance faced significant challenges with their ServiceNow platform, including weekend-disrupting cloning cycles that took over 20 hours and manual, error-prone deployment processes that created governance risks and instance drift. These inefficiencies wasted valuable admin and developer time. To address this, they implemented the xtype platform.

By using xtype, Zurich Insurance automated and standardized their ServiceNow deployments and cloning processes. The solution delivered a 75% reduction in cloning time, cutting it from over 20 hours to just 3 hours, and accelerated their update-set deployment speed by 5 times. This resulted in a 25% increase in annual user stories and a 70% reduction in instance drift, all while strengthening security and compliance. xtype successfully transformed their operations into a governed, high-velocity delivery pipeline.

Zurich Insurance