Case Study: Zurich achieves 100% change success rate with xtype

Zurich Deploys ServiceNow® Update Sets 5X Faster With xtype

Zurich Insurance, a global financial services company, struggled with slow ServiceNow cloning cycles that took 20+ hours and often spilled into weekends, along with manual update-set preparation, spreadsheet-driven checks, and governance risks from inconsistent environments. With xtype.io’s Governance Platform for ServiceNow, Zurich needed a way to speed up delivery while reducing deployment errors, access sprawl, and compliance blind spots.

xtype.io implemented automated, governed deployments and instance synchronization across Zurich’s ServiceNow environments, helping replace manual release work with real-time visibility, policy controls, and auditability. The results were significant: 5x faster update-set deployment, 75% shorter cloning time, 25% more business output, and 70% instance drift avoidance, while also achieving a 100% change success rate across 27 ServiceNow environments.

Zurich