Case Study: Global Building Materials Company achieves faster, more reliable ServiceNow change delivery with xtype

Global Building Materials Company achieves 100% change success rate with xtype

Global Building Materials Company faced significant challenges with its manual ServiceNow deployment processes, which were slow, labor-intensive, and prone to errors. This led to environment drift, inconsistent configurations across development, testing, and production instances, and a lack of centralized visibility into changes. To address these issues, the company turned to xtype for a solution.

By implementing xtype's Automated Governance Platform for ServiceNow, the vendor provided built-in controls, real-time sync, drift detection, and automated promotion policies. This solution delivered substantial results, including a 75% acceleration in innovation, a 25% capacity uplift equivalent to six full-time employees, and a 70% reduction in instance drift. xtype enabled faster, more reliable change delivery with full governance and auditability.