Case Study: CIBC achieves 100% change success rate with xtype.io

CIBC achieves 100% change success rate with xtype

CIBC, a regional financial institution, faced challenges in its ServiceNow delivery process. Their developers were manually building and reviewing update sets, which slowed innovation and created friction. Additionally, environment cloning took days, and platform owners lacked the visibility needed for proper governance. To address these issues, they implemented the governance platform from xtype.io.

By using xtype.io, CIBC automated its deployment processes and gained granular control. This resulted in a 50% acceleration in update set delivery and a 13% reduction in cloning costs. The solution also delivered $226,200 in annual savings from a 51% productivity uplift and increased user stories by 27%, adding $118,800 in business value annually. xtype.io provided the institution with the auditable pipelines and visibility needed to achieve a streamlined and governed ServiceNow delivery.

CIBC