Case Study: Onga Pentair Water automates dealer searches and reduces operator call‑handling time with Xtreme Locator

Onga Pentair Water - Customer Case Study

Onga Pentair Water, part of the global Pentair group, was receiving hundreds of monthly calls from customers seeking product dealers, which required operators to search the web locator and read out dealer details—consuming significant time and preventing staff from completing their assigned tasks. They engaged Xtreme Locator to streamline this process.

Xtreme Locator developed a VXML script that connects incoming calls directly to the Xtreme Web Locator, letting customers select product and service types and receive dealer details via a high-quality Australian English Text-to-Speech IVR with no human intervention. As a result, Xtreme Locator automated the handling of hundreds of monthly dealer queries, eliminated manual read-outs by operators, and freed staff to focus on their core duties.

Onga Pentair Water