Case Study: Spire improves customer engagement with Xtivia and Liferay DXP

Spire serves 1.7 million customers with Xtivia

Spire, an energy company serving 1.7 million customers, faced the challenge of improving customer service by replacing two separate online account portals. They needed to unify the user experience and homogenize multiple complex backend systems, including two different ERP and payment processing systems. To achieve this, they partnered with vendor Xtivia and chose to implement the Liferay DXP platform.

Xtivia delivered a state-of-the-art, unified customer portal built on Liferay DXP with an Angular-based UI. The solution successfully integrated all backend systems, providing customers with real-time account information and self-service tools. The results included improved customer satisfaction, streamlined business operations, reduced agent processing times, and a successful launch that supported a larger company re-branding effort. Spire reported that customers love the new My Account site due to its enhanced user experience.

Spire