Case Study: Quality Solutions, Inc. achieves increased productivity and faster invoicing with Xtivia and Infor CRM

QSI Provides Superior Service with Help from Xtivia and Infor CRM

Quality Solutions, Inc. (QSI), a facilities management firm with 140 employees that handles thousands of service tickets each month, was struggling with a paper-based job tracking process that caused inefficiency, errors and slow invoicing. To modernize operations QSI selected XTIVIA to implement a purpose-built, customizable Infor CRM solution tailored to its unique workflows.

XTIVIA configured Infor CRM as QSI’s operational hub—logging work tickets, assigning project managers, dispatching vendors and automating workflows—eliminating manual tasks, speeding processing and shortening the invoicing cycle. The result was measurable productivity gains across the organization, higher service levels while managing thousands of monthly tickets more efficiently, and recognition for the implementation (Infor CRM Project of the Year 2014).

Quality Solutions, Inc.

Dave Alverson

CFO