Case Study: Plumbers Supply Company achieves improved automation and customer collaboration with Xtivia Salesforce CRM implementation

Plumbers Supply Company integrates 92 years of data with Xtivia

Xtivia worked with Plumbers Supply Company, a plumbing distributor, to address its challenge of relying on non-actionable historical data and phone conversations for customer communications. The company needed a modern materials and project management application to improve automation and data visibility for its customers.

The solution implemented by Xtivia was a consulting engagement and the implementation of Salesforce and Salesforce Customer Communities. This provided real-time integration with legacy systems, a customized mobile ordering system using text and multimedia, and a secure customer portal. As a result, Plumbers Supply achieved enhanced collaboration, expedited order requests, and gained complete internal visibility into customer needs, leading to quicker user adoption and minimal expenditure compared to building a portal from scratch.

Plumbers Supply Company