Case Study: Plumbers Supply Company gains real-time data visibility and streamlined mobile ordering with Xtivia's Salesforce implementation

Plumbers Supply Company - Customer Case Study

Plumbers Supply Company, a 92‑year‑old plumbing distributor, faced fragmented historical data in legacy inventory and accounting systems and relied on phone-based processes for customer interactions. XTIVIA partnered with them to implement Salesforce and Salesforce Customer Communities as a materials and project management application to improve automation, collaboration, and data visibility.

XTIVIA delivered real‑time integration of legacy data into Salesforce, configured Chatter and Quick Actions, launched a mobile ordering experience (text, image, video), built project workflows and a secured Customer Community. The result was seamless, real‑time data sharing, faster request and order handling, greater internal visibility and productivity, quicker user adoption, and lower cost and risk compared with building a portal from scratch.

Plumbers Supply Company