Case Study: Major US Health Insurance Provider achieves enterprise portal modernization and improved member UX with Xtivia's Liferay migration

Major US Health Insurance Provider - Customer Case Study

HEALTH INSURANCE PROVIDER, a major U.S. insurer serving 3 million members, faced a fragmented set of portals built with ColdFusion and Java, lacking true content management and straining IT resources. XTIVIA was engaged to migrate and reengineer these multiple channels (Member, Provider, Sales, and Group portals) onto the Liferay 6.1 EE platform to consolidate technologies and meet rising user expectations.

XTIVIA executed a phased, end-to-end migration that delivered quick wins by moving the public site and content-heavy sales portals first, then established high-availability Liferay environments to migrate the member portal and subsequently rewrite applications for a responsive, modern UX; the Provider portal migration and business-process reengineering proceeded as a multi-year initiative. XTIVIA’s approach minimized business disruption, accelerated time-to-ROI, and improved self-service and end-user satisfaction for the HEALTH INSURANCE PROVIDER’s digital channels.