Case Study: Major Supplier of Software to Hospitals achieves seamless AIX and DB2 updates in 150 hospitals with XTIVIA

Major Supplier of Software to Hospitals - Customer Case Study

Major Supplier of Software to Hospitals needed to update IBM AIX, DB2 LUW, and Microsoft Windows client software across 150 hospitals, but the work was complicated by outdated hardware and software, required evaluations before each upgrade, and downtime windows of up to 18 hours. XTIVIA was brought in to help plan and manage this highly coordinated effort while minimizing disruption to critical hospital operations.

XTIVIA handled the planning, off-hours scheduling, system updates, and post-update support, including troubleshooting AIX, database, and performance issues. By completing as many as 15 updates per week and staying within maintenance windows, XTIVIA helped deliver a successful project with minimal disruption, leaving the hospitals with a more robust system and the software vendor with a trusted partner.