Case Study: Major Pharmaceutical Development Company achieves improved system stability and reduced Severity 1 alerts with XTIVIA Virtual-DBA

Major Pharmaceutical Development Company - Customer Case Study

Major Pharmaceutical Development Company, a global drug development services firm operating in more than 25 countries, relied on a real-time web response system to manage drug supply, schedules and distribution. To avoid costly overproduction, waste and downtime the customer needed 24x7 availability, improved stability and faster response times—requirements XTIVIA addressed with its Virtual-DBA service.

XTIVIA implemented its Virtual-DBA 24x7 operational support and customized monitoring tools (including replication alerts for abnormal queue growth, table-level synchronization checks and row-count comparisons) while working with the client’s IT team. As a result, XTIVIA significantly reduced Severity 1 alerts and urgent tickets, improved system stability and monitoring, and helped protect the client’s real-time service that reduces drug waste and distribution costs.