Case Study: Lutheran Senior Services improves patient care and reduces readmissions with Salesforce and XTIVIA

Lutheran Senior Services improves patient follow-up across 19 locations with Xtivia

Lutheran Senior Services, a provider of senior care services across Missouri and Illinois, needed a formal system to measure patient outcomes and build stronger relationships with its partners. The organization partnered with Xtivia to implement a tailored Salesforce solution to address this challenge.

Xtivia built a customized Salesforce system to track discharged patients and automate follow-up calls. This solution enabled Lutheran Senior Services to proactively identify patients in need of additional care, potentially preventing readmissions, and to gather valuable performance metrics. Xtivia's implementation helped the organization deliver a higher level of care and create meaningful connections with patients.

Lutheran Senior Services