Case Study: Leading Auto Insurance Company reduces risk and boosts retention with Xtivia's XMDM

Leading Auto Insurance Company - Customer Case Study

Leading Auto Insurance Company, a national property & casualty insurer focused on non‑standard auto policies (writing 2,000–5,000 policies daily and operating in 44 states with over 12,000 agents), struggled with scattered legacy data and no real‑time 360° customer view. That fragmentation prevented the rating engine and third‑party rater integrations from matching returning high‑risk or low‑risk customers, causing rewritten policies, lost good customers and increased costs — so the customer engaged XTIVIA to address these issues using XTIVIA Master Data Management (XMDM).

XTIVIA implemented a phased Customer MDM solution (XMDM) with data governance, match/merge and cleansing, a centralized master data source, SOAP/REST real‑time services, IVR integration and a 12‑month incremental roadmap. As a result, XTIVIA enabled the rating engine to identify returning customers in real time for thousands of daily quotes, reduced high‑risk returning customers, increased retention of low‑risk customers through proactive outreach, shifted service reps toward new‑business calls, and improved customer satisfaction.