Case Study: Larger Technology Corporation subsidiary achieves rapid 90-day global service integration and lower help-desk costs with Xtivia

Larger Technology Corporation - Customer Case Study

The customer is a subsidiary of a larger technology corporation (about 1,500 employees) focused on R&D for networking and communications. Facing rising servicing costs, they needed to outsource help desk, inventory management and service dispatch while integrating Service Desk, RMA, parts ordering, SLA tracking and multiple partner/shipping systems — a complex, global automation challenge that the primary Business Services partner brought to XTIVIA.

XTIVIA implemented a SOA-based Enterprise Service Bus with RosettaNet B2B integration, data warehousing/BI and a set of services for customer, parts, RMA and shipping management, using technologies such as Spotfire and Oracle. Delivered in 90 days, XTIVIA maintained business continuity, enabled real-time inventory management, ensured SLA compliance, created a global operations model, lowered help-desk costs and cut customer on-boarding time from two months to two weeks.