Case Study: a retail apparel company achieves 65% fewer data issues with Xtivia's Master Data Management support

Ibm Master Data Management Support cuts data issues by 65% with Xtivia

The customer, a retail apparel company, faced significant challenges with its IBM Master Data Management system. A custom match/merge process was incorrectly flagging customer records, which corrupted downstream systems, wasted hours on manual corrections, and eroded trust in the company's data integrity.

Xtivia analyzed the source systems and data patterns to address the core issues. They fixed data quality problems at the source, standardized data formats, and implemented an improved match/merge process. This solution dramatically increased matching accuracy, resulting in a 65% reduction in production data issues within two months. Xtivia's work provided the client with timely, accurate customer master data and restored overall trust in their reporting.