Case Study: Cross Country Home Services achieves a unified Liferay web platform and rapid direct-to-consumer site launches with Xtivia

Cross Country Home Services - Customer Case Study

Cross Country Home Services (CCHS), a national provider of home warranties and maintenance plans, needed to consolidate more than fifteen consumer, partner and institutional websites and launch a new direct‑to‑consumer strategy. To re‑engineer its web architecture CCHS selected Liferay (enterprise portal and web content management) and engaged Xtivia, a Platinum Liferay Services Partner, to redesign and unify its web presence.

Xtivia and Liferay implemented a Liferay portal with themes, page templates, content structures, multi‑stage approval workflows, REST integrations to Oracle EBS/CRM/BI and a high‑availability clustered environment; Xtivia also trained CCHS staff and migrated the public site (www.cchs.com) to Liferay in under three months and the consumer site (www.totalprotect.com) less than a month later. The Liferay/Xtivia solution reduced platform complexity and IT costs, improved content maintenance and speed‑to‑market, and positioned CCHS to enter new markets and roll out products faster.

Cross Country Home Services

Joel Steigelfest

CIO