Case Study: Big River Telephone Company achieves 98.6% customer satisfaction with XTIVIA and Infor CRM

Big River Telephone Company reaches 98.6% customer satisfaction with Xtivia

Xtivia worked with Big River Telephone Company, a St. Louis-based telecommunications provider, to integrate the Infor CRM suite with its operational support system. The customer sought a unified customer relationship management and support platform.

The solution implemented by Xtivia centered on Infor CRM as the core business system. This integration enabled Big River Telephone to achieve a customer satisfaction rating of 98.6%, far exceeding the industry average, and resulted in the company receiving the Gartner CRM Excellence Award.

Big River Telephone Company