Case Study: Big River Telephone Company achieves 98.6% customer satisfaction with XTIVIA and Infor CRM

Big River Telephone Company - Customer Case Study

Big River Telephone Company, a St. Louis-based telecommunications provider serving the mid-western United States, worked with Xtivia after selecting Infor CRM from several competing options. Its challenge was to unify customer relationship management and support by integrating the CRM suite with its operations support system.

Xtivia implemented the Infor CRM integration to create a single, connected system for customer management and support. As a result, Big River Telephone reached a 98.6% customer satisfaction rating, far above the 70% telecommunications industry average, and earned the Gartner CRM Excellence Award in the small-to-midsize category.

Big River Telephone Company

Kevin Cantwell

President