Case Study: Auto Insurance Company reduces unconverted policy costs with XTIVIA

Auto Insurance Company - Customer Case Study

Auto Insurance Company, which writes mostly non-standard auto insurance policies, faced rising costs from third-party driving-history reports used during quoting. Each unused quote cost about $35 in report fees, and the company needed a better way to reduce waste and push agents to convert more quotes into policies. XTIVIA helped address this challenge with a chargeback process built on its SOA and Complex Events Processing solution.

XTIVIA implemented an automated, configurable system that gathered data from the quoting system, agent database, and reporting tools to identify chargeable unconverted quotes and invoice agents monthly. The solution was rolled out across all focus states and delivered measurable benefits, including reduced costs for unconverted policies, higher quote-to-policy conversion rates, and increased revenue.