Case Study: a leading global airline achieves scalable self-service kiosk modernization with Xtivia and AWS EKS

a leading global airline modernizes 140M-passenger kiosk operations with Xtivia

The customer, a leading global airline, faced significant challenges modernizing its legacy self-service kiosk platform. The outdated system had complex, undocumented APIs, platform compatibility issues between Windows and Android, and required integration with diverse regional payment vendors. Xtivia was engaged to migrate this application to a scalable NextGen platform.

Xtivia implemented a solution using AWS Elastic Kubernetes Service (EKS) and a modern API-driven architecture. They developed a robust WebSocket layer for real-time payment processing and upgraded the legacy APIs for better performance. This modernization resulted in a successful global deployment, significantly reducing operational costs and improving both customer experience and operational efficiency for the airline.