Case Study: a leading furniture retailer unifies e-commerce and fulfillment operations with Xtivia

a leading furniture retailer unifies 146 stores and 370 acquired locations with Xtivia

The client, a leading furniture retailer, faced operational inefficiencies due to fragmented systems after a major acquisition. Disconnected applications like e-commerce APIs, AWS services, and IBM AS400 created data silos, leading to inaccurate inventory tracking and limited fulfillment options. Xtivia was engaged to provide a unified integration solution using MuleSoft.

Xtivia implemented a cutting-edge integration layer to synchronize data in near real-time across all platforms, including an enhancement to the Kibo dashboard to support in-store purchases. The solution transformed the retailer's operations, resulting in unified systems, accurate inventory data, an enhanced customer experience with more fulfillment choices, and a scalable foundation for future growth.