Case Study: Cenikor Foundation achieves reliable, unified communications with XTIUM

How Cenikor Built Reliable Communication with XTIUM

The Cenikor Foundation, a nonprofit healthcare provider for addiction recovery, faced significant challenges with its outdated, on-premise phone systems. Managing 15 separate Mitel servers and various vendor contracts across its facilities was cumbersome, expensive, and posed a serious risk to communication for its mission-critical services. To achieve unified and reliable communications, Cenikor partnered with vendor XTIUM.

XTIUM implemented its UCaaS and Call Center Solutions, fully integrating with Microsoft Teams to create a centralized, cloud-based communication platform. The results provided Cenikor with streamlined operations, including a single monthly bill instead of 15, new user onboarding in just two minutes, and responsive support with tickets typically resolved within 24 hours. The solution from XTIUM delivered the reliability and simplicity essential for the foundation to maintain its lifesaving connections.

Cenikor Foundation

Chris Pallitto

Director of Technology