Case Study: Cystic Fibrosis Foundation achieves always-on, secure communications with XTIUM UCaaS

From Legacy PBX to a Modern, Always-On Cloud Platform Reliable communications at scale — without the management burden

The Cystic Fibrosis Foundation (CFF), a national nonprofit, faced a significant challenge with its aging, fragmented PBX systems and multiple local providers. This patchwork setup drained IT resources with constant maintenance, created unreliable service, and limited remote capabilities, especially as the need for a resilient communication platform became urgent. CFF partnered with vendor XTIUM to implement a modern UCaaS solution powered by Microsoft Teams Direct Routing.

XTIUM provided a unified, cloud-based platform, migrating CFF's 60+ chapters in waves with hands-on support and clear guidance. The results were transformative: IT resolution times dropped to under one day, employees gained the ability to work securely from anywhere, and the IT team was freed from daily firefighting to focus on strategic priorities. XTIUM’s responsive support and partnership ensured a smooth transition, providing CFF with a future-ready communications foundation.

Cystic Fibrosis Foundation

Rick Daniell

Manager of IT A/V and Telephony