Case Study: Buerkle Hyundai improves service efficiency and customer experience with Xtime

Xtime ServiceTab Equips Advisors to Deliver a Better Service Experience for Customers

Buerkle Hyundai, a service department in White Bear Lake, MN, needed a more professional and efficient way to manage service scheduling, customer check-in, and write-ups while handling about 235 repair orders per week. The dealership turned to Xtime ServiceCRM solutions, including ServiceTab, to improve service drive convenience, productivity, and customer experience.

Xtime implemented ServiceTab and a broader suite of scheduling and service tools to support online, call center, and in-dealership appointments, digital inspections, and workflow management. The results included check-ins in under five minutes, better advisor-customer trust, and strong performance metrics such as a 92.3% overall show rate, 1,386 total repair orders, and $261,481 in total RO value over three months.

Buerkle Hyundai

Jim Bonney

Service Director