Case Study: Nissan of Rivergate achieves higher RO performance and customer satisfaction with Xtime

Xtime Gives Consumers the Control They Seek, Producing More Dollars per RO as a Result

Nissan of Rivergate, a dealership north of Nashville, TN, was handling 1,500 repair orders a month and wanted to improve service delivery and customer convenience. The dealership installed Xtime in 2012 to help customers schedule appointments more easily and to better manage service flow.

With Xtime, Nissan of Rivergate now generates 99% of appointments online, maintains an 85% show rate, and averages $175 per repair order. Over a three-month period, Xtime helped produce $287,269 in total repair order business, while also improving CSI, retention, and on-time performance.

Nissan of Rivergate

Glenn Hartley

Service and Parts Director