Case Study: Audi St. Paul achieves higher appointment show rates and better customer engagement with Xtime

Xtime Delivers an 82% Appointment Show Rate and Xtime ServiceTab Impresses Customers

Audi St. Paul in Maplewood, MN, was looking to improve fixed operations and make service scheduling and customer interactions more efficient. The dealership turned to Xtime, using Xtime hosted service CRM, Xtime Online Scheduling, and Xtime ServiceTab to help manage a high-volume service department with 13 technicians, 19 bays, and more than 1,150 repair orders a month.

Xtime streamlined appointment booking, improved workflow visibility, and helped advisors spend more face-to-face time with customers in the service lane. The results included an 81.9% show rate, 99.8% of appointments booked via Xtime, $114,504 in repair order dollars, and a $612 value per RO. Audi St. Paul also reported faster check-ins, better customer engagement, more productive technicians, and reduced staff stress thanks to Xtime.

Audi St. Paul

Ross Corey

Service Manager