Case Study: Infiniti of Lafayette streamlines service scheduling and boosts shop productivity with Xtime

Xtime Completely Organizes the Day, Hour by Hour, and Helps Us Load the Shop More Productively

Infiniti of Lafayette, a Louisiana dealership servicing about 300 vehicles a month, needed a more efficient way to manage service appointments and give customers more control over scheduling. Before Xtime, bookings were handled on paper and then re-entered into the dealer management system, creating inefficiencies and limited visibility for the service team.

Infiniti of Lafayette implemented Xtime hosted service CRM, including Dealership Scheduling, Online Scheduling, and Electronic Service Menus. Xtime gave the dealership real-time visibility into appointments and service histories, helped prevent overbooking, and improved shop loading and customer communication. The results included a 97.6% appointment show rate, 100% web show rate, and $41,375 in repair order dollars in a one-month snapshot, while also helping boost productivity and customer satisfaction.

Infiniti of Lafayette

Buddy Toups

Service Manager