Case Study: Kelowna Infiniti Nissan achieves better shop loading and a premium service experience with Xtime

With Xtime Spectrum, Kelowna Infiniti Nissan manages shop load and offers customers a premium service experience

Kelowna Infiniti Nissan, a dealership in Kelowna, British Columbia, was struggling with booking issues in its DMS and chaotic shop flow that made it hard to manage appointments and deliver a consistent customer experience. The team turned to Xtime Spectrum, including Schedule, Engage, and Inspect, to improve online booking, communication, and service lane efficiency.

Xtime helped Kelowna Infiniti Nissan implement shop loading, 30-minute appointment scheduling, digital vehicle inspections, and more consistent customer communication. The results included a 99.5% utilization rate, a 32% increase in retention, $181 in additional revenue per check-in, $424 per repair order, and a 20% immediate increase in hours per repair order after adopting Inspect, along with fewer mistakes and smoother day-to-day operations.

Kelowna Infiniti Nissan

John Hughes

Service Manager