Case Study: Vaden of Beaufort achieves a more efficient, transparent service drive with Xtime

Vaden of Beaufort Brings Technology to the Service Drive to Stay Competitive

Vaden of Beaufort, a South Carolina dealership, was struggling with an old-fashioned service drive process that relied on paper clipboards and limited customer interaction. The service advisors spent too much time looking down instead of engaging customers, making it harder to streamline walk-arounds, educate drivers, and keep up in a competitive market. To improve the experience, Vaden of Beaufort turned to Xtime, using Xtime Engage and Xtime Schedule.

Xtime helped Vaden of Beaufort modernize the service lane with tablets, giving advisors a more organized, personalized workflow for check-in, walk-around, inspection, and review. The solution improved transparency around recommended services, pricing, recalls, and service history, building trust and customer satisfaction. Results included a 52.5 percentage-point increase in show rate, a 219% rise in online/mobile usage, and conversion rates of 20% for online and 15% for mobile channels.

Vaden of Beaufort

Dawn Newsome

Corporate Fixed Operations Director